ECM Workflow Development
Digitization of application and approval processes through automated ECM workflows.
About the Project
After the successful implementation of the ECM software, numerous workflows were developed to automate business processes and increase efficiency in the company. The focus was primarily on digitizing application processes with their associated approval workflows.
Digitized processes:
Vacation request and change request: Fully digital application process with automatic forwarding to supervisors, deputy regulation in case of absence and automatic archiving after approval.
Travel expense report: Recording of travel expenses with receipt attachments, multi-level approval process and integration with accounting.
Time correction: Workflow for requesting and approving retroactive time corrections in time tracking.
Other request types: Various additional processes were digitized following the same pattern – structured recording, automatic forwarding, transparent status and audit-proof archiving.
Each workflow includes automatic notifications, escalations when deadlines are exceeded and complete traceability of all decisions.
Highlights
- Complete digitization of paper-based application processes
- Multi-level approval workflows with deputy regulation
- Automatic notifications and deadline monitoring
- Audit-proof archiving of all processes
Challenges
Mapping complex approval hierarchies. Handling of deputies and absences. Change management with established paper processes.
Results
Significantly accelerated throughput times. Elimination of media breaks. Full transparency over all processes.
Interested?
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